Wonderful plan Katrina - your staff is lucky to have you on board. We try to make sure that equipment is working properly, because there is nothing like a glitch in the middle of a lesson. I always seemed to blow out the lamp in the overhead (back in the day) in the middle of my evaluation lessons. It was almost a running joke. Today there is so much more technology available, which also means there is that much more to go wrong. To combat this, we have identified "in-house" experts as the go to people for grade levels/departments (More on that in an upcoming post). The easy fixes we try to accomplish in-house, because our district tech team is often buried with tickets so the wait time can be a downside. We do ongoing PD on technology - not just how to use it, but also how to manage it and what to do if it doesn't work. This can be as simple as how to clean the filter on a projector to running updates for software. Through my end of the year "technology salvage" we try to have at least one 'spare' of everything (LCD projectors, document cameras, laptop) that could potentially break down.
I like the idea of your sweep team - that is a wonderful approach. What type of training did they receive? We considered training some of our older students to provide support but ran into some issues within our district. I also try my best to speak directly with techs when they do come out to do repairs. It gives me the knowledge to narrow down the potential cause of the problem when I put in a ticket, or possibly correct it myself. As a new teacher, the advice I received was to always stay on the secretary's and the custodian's good side, I'd add the "help desk" to that list, too!
I am new to thinkfinity and 'happened across your discussion. I think this is a wonderful plan! We do not have anything like it in the school that I currently work in but desparately need something. The lag time between when something does not work and getting assisstance or a 'tech person', seems forever. Many teachers, myself included, are becoming afraid to even try to use technology for fear that we will end up standing in front of a bunch of middle schoolers, looking stupid, and not having any lesson or teaching being done. Heaven help us if an administrator should happen to choose that time to perform an observation!
The bottom line is that I would like to try suggesting at least some portion of your plan be implemented. Especially the "follow up email of instructions" since that gives teachers something to fall back on if tech help is not immediately available.